Terms & Conditions
- Items sold are non-returnable, non-refundable and non-transferrable. All orders are irrevocable and cannot be cancelled. All monies paid will be forfeited in the event of a cancellation.
- The delivery date stated on the invoice is estimated and cannot be guaranteed.
- Customers accept and acknowledge that they are fully informed of the following:
- All product dimensions provided are approximate.
- Colour, grain, and texture variations are natural characteristics of authentic wood surfaces. Since no two trees are exactly alike, these variations are evident in every piece of wood. Therefore, there can be variation in colour, grain, and texture between actual finished products. Thus variation in colour, grain, and texture will not be reason for replacement upon delivery as it is not a defect. Natural wood products will exhibit unique grains, scars, knots, splits and fissures that add to the distinct character of each exceptional piece.
- Aging and use of furniture will affect the colour and texture of both customized and mass produced furniture over time. These natural occurrences shall not be deemed as defects.
- Our products may use components that are natural or synthetic materials. They will therefore have the finishes and properties of such materials. Customers acknowledge that they are fully aware of such variations and imperfections inherent in such materials, and it is not considered a defect.
- Certain furniture will not have full or will have no finishes on certain surfaces and parts of furniture; such as bottoms of table tops and chairs, bottom of table and chair legs, bottom or back of bed frame, the bottom of drawers and bed slates. These shall in no way be deemed as defective finishes. These examples are not exhaustive.
- Minor surface imperfections that do not reduce the function of the product are not deemed as defects. E.g. scratches. The Company uses cardboard and other materials for packaging most of its furniture. These materials may occasionally cause “micro-scratches” to the surface of furniture. These “micro-scratches” do not constitute as defects.
- Similar models or materials purchased at different times may have color variations and may not match previously bought or displayed items. These variations do not constitute defects.
- You are responsible for ensuring the goods are received in good condition upon delivery. Upon delivery, you must sign to agree that the items have been received in good condition and that your order is complete. Should there be any damages or defects upon delivery, you must notify the delivery team immediately. Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by you in good condition. If you do not wish to inspect the items upon delivery, it is deemed that the order is accepted by you in good order and condition. Any claim made after the delivery team has left your premise will not be entertained. Should there be any damages, we aim to have the item available at the earliest available date, subject to the next available delivery schedule slot. In the event an exchange cannot be made, the company reserves the right to offer a substitute or refund.
- Once your order has been placed, it will be reserved for you / put into production and cannot be changed. On a case-by-case basis (e.g. you realise before delivery that the item ordered cannot fit into a specific area), changes to an order before delivery may be allowed at the company’s discretion if the concerning product has yet to be fabricated. If the existing item is changed to an item of higher price, you will be charged the difference in price and if the existing item is changed to an item of lower price, no refunds will be provided. Customised items, indented (made-to-order) items, and clearance items are strictly not exchangeable.
- You are responsible for verifying and arranging building access and all entry measurements. Outside access to the delivery area must be cleared and the inside area, where the furniture is to be placed, must be accessible. Disassembly or removal of old furniture / bedframe is not part of the delivery.
- In the event that the goods cannot be delivered via elevator and stairways (e.g. spiral stairways), and we assess that it is not possible for the goods to be delivered into your premises in a non-hazardous manner, we reserve the right to cancel the delivery. Unless you then accept delivery of the goods under such circumstances, the Products will be returned to our warehouse and you will be liable to pay a return transport charge of $100.00. Thereafter, you shall make your own arrangements for delivery of the good(s) within 7 days. Goods not collected within 7 days will be subject to warehousing fees.
- We encourage you to schedule your delivery on a day that you are available. If you need to reschedule or make any changes to the delivery, we require an advance notice of 48 hours. For rescheduling of delivery less than 48 hours before the stipulated delivery, a restocking fee of $100.00 will apply. In the event that you are not at home to receive the goods during the stipulated delivery schedule and there is a failed delivery, a $100.00 delivery charge will apply to have the goods delivered to you at a separate date and time. This charge is payable before the delivery will be scheduled.